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The opening quote in my Little Book of Leadership says, «As a leader you have the power to influence, and you make a choice to either influence negatively or positively.» You have a responsibility, as well as a choice, to make certain that your influence has a positive impact on the people that are serving you and that you are seeking to serve because they are serving a customer, whether it’s internal or external. The way you treat them determines the way they treat others and your biggest job is to make certain that the morale inside your company is at it’s peak based on your leadership and your influence.
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